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Service Department Administrator

17762 Mitchell North, Irvine, CA, USA

Job Type

Full-time

About the Role

The incumbent will provide integral support to project administration and management within the Service Department, working with the Service Department Supervisor to ensure seamless coordination of service calls, accurate information documentation, and meticulous data entry. Responsibilities include but are not limited to facilitating, documenting, and analyzing customer requests, essential documentation, and technician schedules.

The role necessitates exceptional multitasking abilities and a strong aptitude for customer service. Prospective candidates should embrace a collaborative character, as joining our team entails contributing to a culture of continuous process refinement and mutual advancement. A proactive attitude toward embracing change and adapting to novel strategies is imperative. This position is office-based, with standard hours from Monday to Friday, 8:00 AM to 5:00 PM.

Assists the Service Department by performing the following:
- Assisting in preparing project proposals, invoices, and pertinent project documentation.
- Maintaining meticulous records of project information for documentation, clarification, and presentation to management.
- Engaging with clients to discern and delineate project requisites, scope, and objectives.
- Aiding in the oversight and monitoring of project advancement, scheduling, and status.
- Providing general assistance to Project Administrators when required.
- Furnishing support with miscellaneous data entry tasks.
- Handling incoming calls, screening, and directing them appropriately.
- Assisting with various clerical tasks such as photocopying, faxing, filing, and collating.

Other duties may be assigned.

Requirements

Skills and Abilities

  • Capacity to thrive in high-pressure environments, consistently delivering results to meet established targets.

  • Proficiency in Customer and Personal Service: Demonstrated understanding of principles for delivering exemplary customer service, encompassing needs assessment, adherence to service quality standards, and evaluation of customer satisfaction levels.

  • Clerical Expertise: Acquired proficiency in administrative and clerical procedures and systems, including word processing, file and record management, transcription, and form design.

  • Mastery of the English Language: Comprehensive knowledge of English language structure and content, encompassing word meanings and spellings, rules of composition, and grammar.

  • Adaptive Aptitude: Ability to flexibly adapt to evolving organizational and operational requirements, embracing change as an opportunity for growth and enhancement.

  • Spanish fluency is required to perform this job efficiently.


Education and/or Experience - Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills - Ability to add, subtract, multiply, and divide all units of measure, using a whole number, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills - To perform this job successfully, an individual should have knowledge and experience working with Office365.

About the Company

L.U. Electric, Inc., a longstanding family-owned enterprise with a distinguished tenure spanning over three decades, is dedicated to delivering unparalleled service characterized by utmost professionalism and unwavering integrity. We hold in high regard the diverse skill sets and competencies of our personnel and are currently searching for a seasoned Service Department Administrator to enrich our esteemed team.

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